CEPALCO e-Services - FAQ

• Q: Can I apply online without an email address?

  Ans: YES. However, you cannot avail of email-related services such as email notification for the e-Bill and scheduled interruption. We still recommend that you register your own email address.

• Q: Can I apply online without a cellphone number?

  Ans: NO. However, you can nominate the cellphone number of your child or sibling or a close friend. Your cellphone/mobile number is very necessary for CEPALCO processors to contact you for verification and for CEPALCO to send out SMS e-Services notifications.

• Q: Are there other required documents to complete the subscription?

  Ans: YES. Here’s the full list of requirements:
  • For Single Accounts/Residential
    • If subscriber is the registered CEPALCO customer
      • Valid ID of the registered CEPALCO customer
      • Authorization Letter and Valid ID of the Authorized Person (If processed on behalf of the registered CEPALCO customer)
    • If subscriber is not the registered CEPALCO customer (actual occupant, renter or tenant)
      • Valid ID of the registered CEPALCO customer
      • Valid ID of the actual occupant
      • Consent Letter signed by the registered CEPALCO customer
    • Additional requirements of the subscriber (scanned copy or picture) if submitted online
      • Specimen signature to be attached to the subscription form
  • For Multiple Accounts/Commercial
    • Authorization Letter
    • Valid ID of the Authorized Person

• Q: Can I submit the required documents online?

  Ans: YES. CEPALCO is strongly recommending for customers to submit online to save more time from traveling and queue waiting. You may email it at eservices@cepalco.com.ph. Do not forget to provide your online pre-subscription reference number.